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Comforting to know she was well looked after in her last day...

Posted By cubemx56

"Comforting to know she was well looked after in her last days"

About: Royal Victoria Hospital / Trauma & Orthopaedics

(as a relative),

Mum was cared for in ward 4b royal Victoria Hospital Belfast she had fallen at home and fractured her hip and was admitted to 4b.

I want to compliment the staff that looked after her from domestic staff nurses and healthcare assistants and doctors - everyone was very attentive. Dr Katie was excellent at keeping us informed of mums condition.

Unfortunately mum passed away suddenly before going through any surgery so it’s very comforting to know she was well looked after in her last days. Also I have received calls from the bereavement team which was really appreciated. 

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Responses

Response from Sarah Wilson, Service Manager, Trauma & Orthopaedics, Belfast Health & Social Care Trust 4 months ago
Sarah Wilson
Service Manager, Trauma & Orthopaedics,
Belfast Health & Social Care Trust

Submitted on 23/12/2023 at 13:05
Published on Care Opinion at 13:05

cubemx56

I am so sorry to hear of your loss and wish to offer our sincere condolences.

Thank you so much for taking the time to write about your experience. I will ensure that Dr Katie receives a copy of your story, she will be so appreciative of you taking the time to write this down and specifically mentioning her. Our teams work in challenging times and do their best to ensure that our patients and their families have a positive experience in what can be traumatic life events.

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Response from Tracey Ashfield, Bereavement Team, Belfast Health and Social Care Trust 4 months ago
Tracey Ashfield
Bereavement Team,
Belfast Health and Social Care Trust

Submitted on 17/01/2024 at 14:55
Published on Care Opinion at 16:02

Dear cubemx56,

My name is Tracey and I am the manager of the Bereavement Service. I am so sorry to hear that your Mum passed away and I am humbled that you took the time to share your story, at what must be a very difficult time for you.

I am pleased that the outreach support calls from the Bereavement Team were appreciated and I will share your kind words with the team.

Thank you again for sharing your story and please take very good care of yourself.

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