"Professional Team"

A totally satisfying experience from being referred,to getting an appointment, to seeing My consultant & getting my treatment!

I was always met with a smile on arrival & this continued throughout my short process from being referred to my Procedure.

My Consultant & his Team were very professional but also made you feel comfortable & human!!

The care was informative, in a Manor I could understand, which was really important to me & I'm sure others would appreciate it too.

The care I received included a consultation, an ultrasound ,a further consultation to discuss treatment & then my procedure. All of these were professionally handled from making the appointments ( which came by post & email)to attending the Clinic . All my appointments were on time & tea & coffee & water were readily available .

Throughout my appointments all members of the team were pleasent & respectful, the high standards were noticeable in all areas.

My greatest fear was the actual treatment:

After a previous bad experience elsewhere I did feel very apprehensive...but I felt from day 1 it was obviously a completely different experience, which I'm pleased to report it certainly was.

On the afternoon of my procedure, I was taken to change into a gown,again on time & given privacy to do so.Then I was taken through to a room where I met my consultant & his team,who all reintroduced themselves & the roles they would be performing, this in itself was comforting as they were so friendly and immediately I was at ease.

Everything was explained in lamans terms & signed by myself. The nurse measured me for my support tights and then led my through to theatre. As this would be under local anesthetic & I would be awake they made sure I was comfortable & ready to go ahead! During the Radio-frequency Treatment My consultant & his team constantly engaged with me,talking and having the radio playing took my mind off the procedure, which was a blessing after having a bad experience elsewhere previously.

They all acted in a professional Manor,with continued support and information aswell as looking after my well being.

Everything went according to plan after 45 minutes...I was given time to gather myself whilst they cleaned up and then I was escorted to a little room for a cracking cup of builders tea & biscuits.

I was given my meds and stockings aswell as all information regarding my aftercare and contact numbers should I need them.

My husband was on hand to take me home.

I can honestly say my treatment the care,cleanliness and professionalism of all involved was second to none...

Thanks for your care & support throughout my short time with you...

You really are a great team whom I will be recommending to friends & family should they have cause to need you !

Thank you !!