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Scottish ambulance and NHS saved my father-in-law

Posted By Waxermundo

"Scottish ambulance and NHS saved my father-in-law"

About: Golden Jubilee National Hospital / Cardiac Surgery Scottish Ambulance Service / Emergency Ambulance

(as a relative),

I am writing this on behalf of my father-in-law. He is in his 80s, and I think his words say it all. Thank you to all, but especially the Balfron crew who were out so fast: 

"I recently had a very bad heart attack while lying in my bed. An ambulance was phoned and arrived within 15 mins or so. The paramedics worked on me outside the house inside the ambulance to stabilise me.

Once stabilised, off to the Golden Jubilee Hospital blue light flashing. At the hospital I was examined and it was decided to fit a Stent to the left artery and the procedure was carried out.

As the heart has been damaged it took some time to get my blood pressure stabilised by changing the medication and trying different drugs. I am back home feeling pretty good although weak. Just building it up daily. I have nothing but praise for our NHS and the treatment received."

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Responses

Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee last month
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee

Submitted on 28/03/2024 at 14:42
Published on Care Opinion at 14:42

Dear Waxemundo,

Thank you very much for kindly posting your father-in-law’s story. What a terrifying time for your father-in-law and the family. I am so pleased to hear he is home, recovering and getting stronger daily. Please pass on my well wishes to him and thank him for his kind words. I will be sure to pass them on to the Cardiology team.

Kind regards

Paula

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service last month
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 28/03/2024 at 15:21
Published on Care Opinion at 15:21

Dear Waxemundo

Thank you very much for getting in touch with CareOpinion to inform us of your Father-in- law's experience.

I am so sorry to read about his heart attack, this must have been so frightening and a huge worry for all the family too. I hope he is on the mend and feeling a lot better.

I am really thrilled to read about the excellent care given by our crew and I know they will be delighted to hear the lovely feedback you have given them. If you would like me to pass on your kind words, please may I ask you contact our team at sas.feedback@nhs.scot with your father in law's name, address and date when we attended to him.

From all of here at The Scottish Ambulance Service, we wish your father in law the very best and thank you once again

Kind Regards

Lesley

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