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A gentle presence, he brought a calm yet positive aura

Posted By sigmajh53

"A gentle presence, he brought a calm yet positive aura"

About: The Ulster Hospital / Ward 3C

(as the patient),

Following a stent insertion in the Royal Hospital I was transferred back to ward 3c in the Ulster Hospital. (I had initially presented at Ulster Hospital A&E with chest pains) My after care was absolutely superb but I must give  special mention to a young man whom I regard as an exceptional employee.

His name is Daryll and he is a Domestic Assistant on the ward. Daryll introduced himself on my arrival on the ward  and throughout my stay was, apart from being highly efficient,(he has a great eye for detail) appropriately courteous, friendly, hard working and professional at all times.

A gentle presence, he brought a calm yet positive aura with every visit. Daryll is a great asset to the Patient Experience in the Ulster Hospital. 

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 4 months ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 18/12/2023 at 21:07
Published on Care Opinion at 21:07

picture of Conor Campbell

Dear sigmajh53

Thank you for sharing the story of your experience at Ulster Hospital Ward 3C.

It is great to hear that you have been well looked after with particular positive impact made by Daryll.

We are so lucky to have Daryll and other exceptional people just like him across our workforce to help make the journey that bit more comfortable with their special touch.

Staff throughout our patient experience team have a great reputation for being the heartbeat of the organisation with warm and friendly personalities and for their respectful and helpful manner.

I have shared your positive feedback to Daryll and his senior team who greatly appreciate your kind words.

Thank you very much

Best wishes
Conor

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