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I was put at ease

Posted By earther84

"I was put at ease"

About: Raigmore Hospital / Sexual and Reproductive Health service

(as the patient),

Prior to a procedure I was nervous, I knew what was coming.  The procedure was explained clearly, options provided and I was given the opportunity to discuss concerns and options.  I was put at ease and the procedure was over and done with without much discomfort at all.  Thank you.  

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 4 months ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 03/01/2024 at 12:16
Published on Care Opinion at 12:16

picture of Sylvia Fraser

Dear earther84

Thank you for your feedback noting your experience and interaction with the staff at Highland Sexual Health.

I am pleased to hear that the procedure was explained fully, and that you were given the opportunity to consider the options and discuss your concerns. It is very important that patients are provided with all the relevant information in order to consider an informed response.

I have taken the liberty of passing your feedback onto the team involved with your care.

Thank you for taking the time to feedback your experience.

Kind regards

Sylvia

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