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Care Opinion

Sent around the block again

Story from nhs.uk

"Sent around the block again"

About: William Harvey Hospital (Ashford)

Twice I have been to this hospital. Twice I have had the exact same experience.

Incompetent rude reception staff that can barely be bothered to respond.

Simple treatment and diagnosis required yet same scenario of being sent from reception to eye clinic repeatedly with no progress or anyone seemingly wanting to add any useful information.

Currently stood with my wife and daughter in a busy A and E as there are no seats!

At least we didn't have to do four laps of the parking lot in a queue to find a spot today!

Avoid if possible at all costs.

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Responses

Response from Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust 4 months ago
East Kent Hospitals University NHS Foundation Trust

Submitted on 12/12/2023 at 14:17
Published on Care Opinion at 14:17

Thank you for sending us your feedback.

I am so sorry to read that you have had such bad experiences at the William Harvey Hospital.

One time is bad enough but two is terrible and I appreciate the frustration and annoyance this would create.

Staff despite pressures should be kind and caring to our patients at all times and I am so sad that this is not what you have experienced.

Seats are not always available unfortunately due to sheer numbers of people who attend our A&E sometimes, but good attitude, helpfulness and clear correct information should be the least we can offer.

If you would like to discuss your experience further with the Patient Voice & Involvement Team please contact us via our Email address which is ekhuft.patientvoice@nhs.net

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