"Terrible Service, Do complaints go anywhere? "

my experience is more or less the same as most of the other reviews here, Unhelpful patient care, always just told to "call the gp tomorrow" "you will just have to keep waiting".

Most of the reviews and experiences seem the same. If people have been complaining of the same thing for ages why are we still getting the same treatment that often leaves people worse off given the level of training and how seriously staff claim to take it in replies to previous complaints.

Its said that call handlers trained in crisis experiences, yet ive had someone hang up on me as i was getting abrupt, when who knows what could have happened if i didn't call back and tell him how serious it was.

If personally i come to a crisis i will call 111/999 a this point as the crisis team doesn't seem to be changing any time soon.

I understand mental health is taking a deep dive at the moment but honestly its just tough to call someone expecting some form of help, then to come off the phone potentially worse than when you called.