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"My visit to Glasgow Royal Infirmary A&E"

About: Glasgow Royal Infirmary / Accident & Emergency

(as the patient),

I arrived at A&E in January 2023 after suffering with severe stomach pain which had progressively got worse over 5 days. A high temperature and vomiting. I had not ate in 5 days either. I had tingling up my left arm all the way to my left temple and consistently was in and out of sleep unbeknown to myself I was that ill.

The context to why this was an emergency is that I have severe Crohn’s disease and ulcerative colitis which I had previously been in hospital with a few months before. This was for a severe blockage in my colon and the symptoms I had felt pretty similar.

When I arrived at A&E I was advised by a triage nurse that it definitely was nothing to do with my Crohn’s disease when all they had done was taken my blood pressure and temperature and was not a doctor. I was then advised it was a flu and I was to go home.

This progressively got worse and it turned out I was a blockage in my colon again. I found,  in my opinion the staff are disgusting and uneducated and could have cost me my life.

I saw my own bowel disease nursing team days later where I was cared for properly and the right measures were taken.  I was also severely anaemic and had been rectally bleeding as I explained to those triage nurses in the hospital.

All I can think of is how silly I found these people are, I felt they just wanted to get people out of the door and make their shift a bit easier for them. We pay tax, we are entitled to your help and the healthcare we pay for. Never forget that.

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Responses

Response from Heather Richardson, Interim General Manager, Emergency & Acute Medicine, NHS Greater Glasgow & Clyde 4 months ago
Heather Richardson
Interim General Manager, Emergency & Acute Medicine,
NHS Greater Glasgow & Clyde
Submitted on 13/12/2023 at 19:10
Published on Care Opinion on 14/12/2023 at 08:05


Dear IBDgirl,

I am really sorry to have read about the experience you had whilst in our department.

I would really like to look into this is more detail for you. We will need more information in order for us to do this, can I ask that you contact me via my email address (Heather.Richardson2@ggc.scot.nhs.uk) with your name and date of birth for us to examine what occurred and provide you with a response and for us to reassure you of our commitment to improve.

Kind Regards

Heather Richardson

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