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Care Opinion

Fast and efficient service

Posted By asteropess75

"Fast and efficient service"

About: NHS 24 / NHS 24 (111 service) Stirling Care Village / Minor injuries unit

(as a parent/guardian),

Suspected daughter had fractured her wrist in a fall. Called NHS 24. Appointment  given at Minor Injuries Unit. Assessed, xrayed , diagnosis  and treatment  plan given. Very efficient  service. Whole process  from calling NHS24 to being back home after attending Minor Injurues took 2 hours.

Excellent, timely and effective Service. 

Thank you.

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 4 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 05/12/2023 at 16:02
Published on Care Opinion at 16:02

picture of Dawn Orr

Dear asteropess75,

Thanks so much for sharing your experience on Care Opinion. I'm sorry to learn you daughter had injured her wrist which led to your contact with NHS 24. I am delighted to hear that she was appointed quickly to the MIU and received the appropriate treatment. I hope he is recovering well.

I respond in relation to your call to NHS 24.If you wish to share some more information with me, then I could identify the staff who managed your call and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience. I hope you and your daughter have an event free Christmas!

Dawn Orr

Nurse Consultant, Telehealth and Telecare

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Response from Tracey Archibald, Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit, Nhs Forth Valley 4 months ago
Tracey Archibald
Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit,
Nhs Forth Valley

Submitted on 05/12/2023 at 16:34
Published on Care Opinion at 16:34

good afternoon asteropess75

Thank you for taking the time to post feedback for you recent visit to our minor injury unit. I ma delighted to learn that your experience was positive form your interaction with NHS 24 to being treated and discharged by our minor injury team. hope your daughter has a swift recovery.

Best wishes

Tracey

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