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Care Opinion

Excellent caring experience

Posted By Biker493

"Excellent caring experience"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Day Surgery Forth Valley Royal Hospital / Fracture Liaison Clinic Forth Valley Royal Hospital / Orthopaedics Forth Valley Royal Hospital / Xrays & Scans Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I suffered a badly broken ankle in a motorbike accident. The ambulance staff were on the scene within 10 minutes and were professional and totally excellent, instantly calming and reassuring me.  During the next 2-3 weeks I was in and out of the hospital; A no E; in Ward B23; X Ray Department; Fracture Clinic; Day Care for an operation. I was dealt with and seen by many different individuals from senior consultants, doctors, nursing staff to the porters who cheerfully and efficiently wheeled me around the hospital. Every person I dealt with was absolutely excellent, pleasant, considerate and courteous. Exuded professionalism and inspired in me a confidence of a clear intent to do their very best for me in my situation.

As I write this I am recovering at home and have every expectation that any further treatment I receive will match that I have described here. If the management of the hospital is struggling, as I read in the press, the staff making the hospital work are doing an excellent job. I thank every one of them.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 5 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 01/12/2023 at 15:49
Published on Care Opinion at 15:49

Dear Biker493

Thank you for sharing your story. It must have been a very painful experience and it is lovely to read your kind words about the care you received.

If you would like me to pass on your thanks to the ambulance crew may I ask that you email our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name and the address and date we attended.

I hope your recovery continues smoothly.

Kindest regards

David

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Update posted by Biker493 (the patient)

I have sent an email asking for the medics who attended me to be informed of my gratitude to them.

Response from Susan McMillan, Deputy Radiology Department Manager, Radiology, NHS Forth Valley 5 months ago
Susan McMillan
Deputy Radiology Department Manager, Radiology,
NHS Forth Valley

Submitted on 04/12/2023 at 13:00
Published on Care Opinion at 13:00

Dear Biker493

Thank you for your positive feedback following your accident.

It is always a boost to staff to receive kind words from a grateful patient. I will pass this on the the Radiographers.

I hope you are making a good recovery.

Kind regards

Susan McMillan

Deputy Radiology Department Manager

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Response from Ewan Jack, Consultant Anaesthetist/Clinical Lead- Theatres, Theatres, NHS Forth Valley 5 months ago
Ewan Jack
Consultant Anaesthetist/Clinical Lead- Theatres, Theatres,
NHS Forth Valley

Submitted on 04/12/2023 at 14:46
Published on Care Opinion at 14:46

Thank you biker493 for taking the time to write such nice words about so many aspects of the staff. I totally agree that all of us in the health service only want to do our best for all of our patients. I will ensure that your kind words are passed onto the theatre, orthopaedic and day unit staff - it will be appreciated.

I hope your recovery continues to go from strength to strength

Ewan Jack

Clinical lead;Theatres

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Response from Kevin McCloskey, Senior Charge Nurse, Orthopaedics & Trauma, NHS Forth Valley 5 months ago
Kevin McCloskey
Senior Charge Nurse, Orthopaedics & Trauma,
NHS Forth Valley

Submitted on 04/12/2023 at 14:55
Published on Care Opinion at 14:55

picture of Kevin McCloskey

Dear Biker493,

I am sorry to hear you have came off your bike and sustained a broken ankle.

Thank you for leaving your kind and positive comments and I am so glad that your experiences of the care in FVRH has been a good. We, here at the fracture clinic try to put our patients at the centre of what we do so your feed back is reassuring that is happening not here in clinic but in the wider hospital. It will be my pleasure to pass on your comments to the team who will be happy to receive them.

I wish you a speedy recovery in time for the spring and getting back out on your bike!

Kind regards

Kevin McCloskey

Senior Charge Nurse

Trauma and Orhtopaedics

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