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Care Opinion

Great service, but some areas lacking

Story from nhs.uk

"Great service, but some areas lacking "

About: Russells Hall Hospital

My wife was induced but ended up having an emergency c-section. The midwives throughout induction were amazing, 10/10. We were there for four days and they could not have been more helpful and caring. However my wife had an emergency c-section and the aftercare wasn’t up to the standard I expected. I wasn’t allowed to stay as it was around 11pm so past visiting time by the time we got up to the ward, but my wife had little to no help cleaning herself or changing/feeding little one. Considering she was recovering from major abdominal surgery, and was still regaining feeling in her legs, I expected there to be more help for her. Either give the women the help they need after a c-section, or let partners stay to give them help instead.

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Responses

Response from Patient Experience Administrator, The Dudley Group NHS Foundation Trust 5 months ago
The Dudley Group NHS Foundation Trust

Submitted on 01/12/2023 at 10:53
Published on Care Opinion at 11:03

Thank you for sharing your feedback relating to your wife's experience on the Maternity Department. We are pleased to hear that staff were helpful and caring during induction, however we are sorry to hear that the aftercare was not up to standard.

We will share your feedback with senior members of the Maternity Department If you wished to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net they can look into the issues you have raised.

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