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I can only say thank you from the bottom of my heart

Posted By Kenzie2012

"I can only say thank you from the bottom of my heart"

About: General practices in Greater Glasgow & Clyde Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital / Acute Medical Unit (Ward 2) Royal Alexandra Hospital / General Medicine (wards 8, 10, 11, 14, 18 & 27) Scottish Ambulance Service / Emergency Ambulance

(as a service user),

I would just like to say a massive thanks to to nursing staff at my GP surgery after I had a stridor attack.

Paula the sister of the practice was fantastic, as was the Ambulance crew who treated me and taken me to hospital.

I was triaged very quickly, then suddenly became very unwell again and was taken straight in to resus, where I spent 9 hrs before going to a ward.

This was a very scary time for me and my family, I thought I was seriously going to die. From the nurses to the doctors, I can only say thank you from the bottom of my heart.

Nurses Claire & Shannon in Resus, CSM Gerry, ICU Doctors Laura & Sam who stayed with me throughout my terrible scare, nurses and doctors in ward AMU & Ward 11, thank you for the best care.

As an NHS worker, you don't really think you are ever going to be in that position as a patient ,but thankfully I am slowly on the mend.

You are all amazing, just keep doing what your doing I'm very grateful to you all.

Love & best wishes what a great team 😘😘😘

P.S.Gerry what a team you have xxx

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 5 months ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 01/12/2023 at 05:58
Published on Care Opinion at 05:58

Dear Kenzie2012

Thank you so much for taking the time to share your feedback here on CareOpinion. I am so sorry to read that you had reason to use our Services and those of the wider NHS. I hope that you are feeling much better now.

If you would like me to pass on your kind words to our crew, I can certainly arrange that for you, however as all posts are anonymous, the only way we would be able to identify the staff would be if you contacted our team at sas.feedback@nhs.scot with your name, address and date of call out. Please may I kindly ask you do this if you would like me to pass your lovley comments on

Thank you once again

Take care

Lesley

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Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 06/12/2023 at 09:41
Published on Care Opinion at 09:41

picture of Kevin Torbet

Dear Kenzie2012

Thank you for taking the time to leave us your feedback on Care Opinion.

I was sorry to hear you had to be admitted to hospital after experiencing a stridor attack. I can fully understand your anxiety and trepidation prior to be admitted to the ward. Hospitals can be a daunting place at the best of times so to hear you felt fully supported by the staff was very heart warming.

I will be happy to pass on your thanks to the team who I'm sure will be touched to hear you had such a positive experience while under their care.

I hope your feeling a lot better and recovering well back at home.

Kind regards

Kevin

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Response from Gerry McLaughlin, Lead Nurse, Emergency Care and Medical Services, NHSGGC 4 months ago
Gerry McLaughlin
Lead Nurse, Emergency Care and Medical Services,
NHSGGC

Submitted on 11/12/2023 at 16:11
Published on Care Opinion at 16:11

Thank you so much Kenzie2012

Your kind words are truly appreciated. Such a frightening experience for you and your family. It's never nice being on the receiving end as a fellow NHS colleague.

It's so humbling to be able to respond on behalf of the ED team involved in your care. I am incredibly proud to work with such a great team here at the RAH. I will make sure all those named get sight of your post.

Wishing you a speedy recovery and thank you once again for taking the time to share your experience on Care Opinion.

Gerry

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