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"Ensured that they had done all that they could to support me"

About: Ilfracombe Tyrrell Hospital / Minor injury unit

(as the patient),

Ilfracombe Tyrrell Community Hospital

On 24th November I came to the MIU for advice about two cracked/broken toes. The lady on reception was warm, welcoming and professional, and led me to a waiting room. Amazingly, I was seen to immediately and taken into the treatment room. The two paramedics conferred and examined my foot, agreeing to re-strap it up professionally, including a sleeve bandage to hold the whole foot secure.

Throughout, they involved me in decision making and also offered me a crutch walking stick to aid balance and security because my hip is exceedingly painful, awaiting a hip replacement. The broken toes aggravated this pain that I can barely walk, and now I cannot drive because it is the clutch foot.

Mr Carpanin gave me a letter for A&E to fast track me for further assessment, should I choose to go to the fracture clinic. Throughout, they were both considerate and professional, and ensured that they had done all that they could to support and advice me. All in all, the treatment was outstanding, quick, proficient and effective.

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Responses

Response from Lisa Townsend, Patient Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 3 months ago
Lisa Townsend
Patient Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 17/01/2024 at 17:10
Published on Care Opinion at 17:10


picture of Lisa Townsend

Dear Ainsworth

Thank you for taking the time to leave feedback following your recent visit to the Tyrell MIU and I am glad you had a positive experience.

The MIU is manned with paramedics from First Care Ambulance service. I have forwarded your comments to them to share with the team.

I wish you well in your recovery.

Kind regards

Lisa

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