"Absolutely shocking"

Hi my name is Catherine and part of my role is responding to posts on Care Opinion.

Apologies for the delay in responding to your post.

I am very sorry to hear that you felt your Grandma's care was not up to scratch, and that you felt that there were hardly any nurses on the ward.

Staffing is very challenging across the NHS and this is impacting nursing and therapy staff.

Therapists do not currently work on weekends, however there are rehabilitation support workers who do and the nursing staff also follow the individual patient care plan, including encouraging mobility etc.

So that we can better respond to your concerns please speak to the Sister on the ward as she is very disappointed to hear your comments and would like to look into this and respond to it personally.

Alternatively I would encourage you to contact our Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk.

We, as a Trust, value all feedback, positive or negative, as a way to drive improvements to our services.

Thank you again for raising your concerns.

Kind regards

Catherine Healy

Patient Involvement & Experience Co-Ordinator

Bradford Teaching Hospitals NHS Foundation Trust