Wife was referred to Doncaster Royal Infirmary imaging Dept for x-ray on injured knee.
Told to call the dept in 48 hours to see if referral had been received. Tried calling the dept but first time was cut off when third in queue.
Second attempt, got through but the staff could not hear her so they hung up.
Can I suggest that once the referral is received by dept, then the patient is sent a text confirming this, so they can attend to have the imaging done. This works do well with click and collect, why can't the NHS think smarter and act in the best interests of the patient?
As it currently stands patients are held on hold for unnecessary periods of time and staff are busy answering the same questions day after day. Come on NHS ..... Work smarter not harder..
"Contacting the department"
About: Doncaster Royal Infirmary / General medicine Doncaster Royal Infirmary General medicine DN2 5LT Doncaster Royal Infirmary / Trauma and orthopaedics Doncaster Royal Infirmary Trauma and orthopaedics DN2 5LT
Posted by Antony827 (as ),
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