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"I felt so safe and cared for"

About: Royal Victoria Hospital / Neurosurgery

(as a service user),

Admitted the night before neurosurgery. Ended up staying on the ward for 5 weeks. Throughout my time, I was care for by many fantastic and compassionate nurses!

The nurse that cared for me in recovery was wonderful! I can't remember too much but felt so safe and care for!
Every nurse in charge and dws was so friendly, caring and professional! Ali, Ruth, Kathy, Emily were all so brilliant!
Huge thank you, to every hca from the trust and every domestic! felt so looked after and cared for! All truly lovely people and a ray of sunshine throughout a difficult and challenging five weeks! Jody, John, Aine, Debbie and Teresa thank you! And nqn, Caroline, you were so wonderful throughout my time! Hope you know how safe I felt on days when I knew you were taking care of me! And that beautiful smile!
My experience was filled with ups and downs, I found it difficult to advocate, the amount of agency staff made this even more difficult. However, some agency staff has went so above and beyond, making me feel so at ease during a time which was extremely difficult an upsetting for myself. 
Huge thank you especially to Sinead! What a star! Claire, Caroline, Joyce, Nimisha, Jinci, Jenitta, Emma, Grace Louise, Bibi, Christine, Clodagh, Fifi, Vanessa, thank you.

Huge thank you to the OT especially Hazel, and the physio team who have honestly got me to where I am today! So underrated and so fantastic at their jobs and as people! Felt so safe and care for by AHP and listened to, more than the nursing team sometimes (so grateful for this, and truly holistic care). Richard, Emily and Cathy were particularly wonderful in their support, compassion and direction of my care! Words aren't enough and I am extremely grateful to have met you all!

Huge thank you to every student nurse from qub I met whilst on 4F! Every single one of them treated me with dignity, care and listened. Truly wonderful and so reassuring when so many of them were closer to my age too. Some of them better than the staff nurses! Listened to issues, cared and made me feel comfortable to advocate. I wish them all the best with their assignments, exams and future placements!

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Responses

Response from Julie Bray, Service Improvement & Governance Lead, Occupational Therapy, BHSCT 5 months ago
Julie Bray
Service Improvement & Governance Lead, Occupational Therapy,
BHSCT

I work with all the Occupational Therapy staff in the Belfast Trust to make our service to you the best it can be.

Submitted on 30/11/2023 at 15:04
Published on Care Opinion at 15:04


picture of Julie Bray

Dear asd90,

Thank you for taking the time to tell us about your experience and the feedback about the staff, its heartening to hear that you felt so well cared for and safe as you recovered. I will pass this onto Hazel the Occupational Therapist!

Best wishes as you continue to recover,

Julie Bray

Occupational Therapy Governance & Service Improvement Lead

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Response from Chris McKee, Assistant Service Manager , Vascular and Neuro Surgery, Belfast Health and Social Care Trust 4 months ago
Chris McKee
Assistant Service Manager , Vascular and Neuro Surgery,
Belfast Health and Social Care Trust
Submitted on 14/12/2023 at 12:25
Published on Care Opinion at 16:58


Dear asd90,

Thank you so much for your kind words about the many staff you encountered on ward 4F. I'm glad that the staff made your stay on 4F that bit more bearable in what must have been a very difficult time for you.

I will make sure your fantastic experience is fed back to the staff on the ward.

Take care and hope you continue to make a speedy recovery,

Chris McKee

Assistant Service Manager for Neurosurgery

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