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Care Opinion

Post trauma care

Posted By craterdj75

"Post trauma care"

About: Community health and Care Services / Reablement Team Queen Elizabeth University Hospital Glasgow / Critical Care Queen Elizabeth University Hospital Glasgow / West of Scotland Major Trauma Ward (ward 1c)

(as a service user),

I fell from ladders whilst cleaning my gutters. I was in the Queen Elizabeth critical care unit and then the major trauma ward for 24days. I have a broken sternum, collar bone, 4 injured vertebrae, broken ribs and head injury. I have been discharged home with a brace to help my injuries heal and a new catheter.  

My main issues when home is pain and learning how to use my catheter. I also have been feeling dizzy as my blood pressure has been low. This is the first time I have had any care at home and I have been very impressed with the service given by the intermediate care team. They implemented all the care I needed and helped me settle back home. They also gave me good advice. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 06/12/2023 at 09:26
Published on Care Opinion at 09:26

picture of Kevin Torbet

Dear craterdj75

Thank you for taking the time to leave us your feedback on Care Opinion.

I was sorry to hear you had to be admitted to hospital after experiencing a fall at your home. I can only begin to imagine how much pain you must have been in and how worried you would have been prior to your admission to the ward.

I was however extremely happy to hear the care and treatment you have received since has been to a high standard and you have felt well cared for throughout your journey.

I have passed on your thanks to the team in both departments who have asked me to thank you for your kind words. It really means a lot to the staff.

I hope your feeling a lot better and continue to receive good care and advice from our care at home team.

Kind regards

Kevin

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Response from Debbie Macintyre, Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South), NHS Greater Glasgow and Clyde 4 months ago
Debbie Macintyre
Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South),
NHS Greater Glasgow and Clyde

Submitted on 06/12/2023 at 12:24
Published on Care Opinion at 12:24

picture of Debbie Macintyre

Dear craterdj75

I am so sorry to hear about such a frightening experience for you.

I am pleased to hear however that you have been making a good recovery and that your care was of a high standard. The team strive to provide excellent care every day.

I wish you well with your onward care at home.

Best wishes

Debbie

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