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A homely and welcoming presence

Posted By likeabletd65

"A homely and welcoming presence"

About: Daisy Hill Hospital / Elective Overnight Stay Centre/Gynaecology Ward

(as a service user),

I initially came in to hospital 2 weeks ago. I then had to come back in on Sunday past but was moved to different ward than last time. I am now on female surgical and thankfully everything has been very good so far. The staff are very nice and helpful. They have a very homely and welcoming presence about them. I get seen by my doctor almost every day and he has a great medical team looking after me. My doctor is very informative and keeps me up to speed on everything he is doing and why.

The cleanliness on the ward is brilliant. The food is also fantastic and lots of variety on the menu. I don’t know how anyone could find fault with it because there is so much choice to pick from.

The only issue I have which is not against female surgical personally, but also based on my last stay, is that I didn’t like the mixed wards. Certain patients in mixed wards can be disruptive and loud and it can be hard to settle. I also think it should be back to gender specific wards. I don’t like it being mixed with Male and female.

But as for female surgical, it has been a very good experience and I have received very good care.

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Responses

Response from Josie Matthews, Lead Nurse, Surgery & Elective Care, Southern Health and Social Care Trust 5 months ago
Josie Matthews
Lead Nurse, Surgery & Elective Care,
Southern Health and Social Care Trust

Submitted on 28/11/2023 at 16:32
Published on Care Opinion at 16:32

Dear likeabletd65,

Thank you for taking the time to post your feedback on Care Opinion. I will make sure that the nursing team of Female Surgical are made aware of your lovely comments. I apologize that during your inpatient stays you were placed in mixed gender bays, Unfortunately during periods of increased emergency admissions in an effort to place patients safety on wards, the first available bed can on occasions be in a mixed gender bay. The nursing staff on the wards do raise mixed gender bays as a concern and do make efforts to reallocate patients to single gender bays as soon as reasonably possible.

Wishing you continued good health.

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