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Professional and Caring

Story from nhs.uk

"Professional and Caring"

About: South Western Ambulance Service NHS Foundation Trust

On 16 November my wife called 111 because of concern at my condition, with a high fever. The responders arrived promptly, and from the minute they arrived spread confidence and calm through their caring and professional behaviour. I have nothing but the highest praise for them. They managed my condition and comfort. and reassured my wife and daughter, and made arrangements for on-going medicinal requirements.

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Responses

Response from Sami Burkitt, Patient Engagement Events and Project Facilitator, Patient Engagement, South Western Ambulance Service NHS Foundation Trust 5 months ago
Sami Burkitt
Patient Engagement Events and Project Facilitator, Patient Engagement,
South Western Ambulance Service NHS Foundation Trust

Submitted on 28/11/2023 at 09:54
Published on Care Opinion at 09:54

Good morning

Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew, though we are sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we hope you are recovering well!

Kindest regards,

Sami
Patient Engagement Team
SWAST

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