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I was treated courteously throughout the time

Posted By Christie L

"I was treated courteously throughout the time"

About: Royal Victoria Hospital / Audiology Hearing Aid Department

(as the patient),

I had been given a time for my appointment and was called within 10 minutes. The Audiologist greeted me pleasantly and gave her name Siane.

Siane was very explicit in explaining how to use my Tinnitus Management hearing aids and helped me programme them for Bluetooth. I was treated courteously throughout the time and although there was a glitch with her computer she persevered to rectify the problem successfully. I left with a very positive attitude looking forward to availing of the Bluetooth function.

She also advised me to have the hearing aids left in to Audiology Department every year for servicing. I commend her for her friendly but professional attitude and hope my experience will be the norm for all patients.

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Responses

Response from Ruth Jenkins, Service Manager, SURGERY, Belfast HSC Trust 5 months ago
Ruth Jenkins
Service Manager, SURGERY,
Belfast HSC Trust

SERVICE MANAGER FOR ENT, BURNS & PLASTICS SERVICES

Submitted on 24/11/2023 at 14:23
Published on Care Opinion at 14:23

Hi Christie L

Thanks so much for your lovely feedback about Siane and also very pleased to hear that you found your appointment within audiology helpful.

I just want to tell you that I have shared your positive comments with Siane and her line manager.

Thank you for taking the time to share your views and also hope that you find your hearing aids useful. The team is here if you have any problems.

Regards

Ruth

Ruth Jenkins

Service Manager

ENT, Burns and Plastics

Belfast Trust

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