"Treatment of my fiancé"

My fiancé was admitted to Crosshouse Hospital into the care of 5b in the surgical ward.  The reason for her admission is that she has been suffering from an impacted bowel, due to the after effects of chemo and radiotherapy for cervical cancer treatment.

She was referred by her GP. Once she was admitted she was sent for a CT scan and we were under the impression that the consultant was going to act the next day. 

This is where the problems began. After changing their mind the next morning, the consultant thought it would be better to keep giving her laxido only one sachet twice a day, orally.  Considering she was on 4 times more than this dose at home, on top of senna and dulculax as well, seemed a strange diagnosis,

The consultant then decided instead of operating they would place her on fluids to try and break the impaction.  This would have been a sensible idea, however the impaction was all the way up her left hand side, so much so she was not eating anything and was not moving due to being bed bound in the hospital.

The consultant seemed to be a pleasant person on first impression, but I feel they could not be bothered trying to help her. They regularly never came for ward rounds and explained what was happening, they also never liaised when they were off shift and who they would be handing over my fiancé's care to whilst they were off.

My fiancé had an appointment with another gastro consultant. We later found out that the consultant had two meetings with the gastro consultant and failed to let them know she was an inpatient, instead telling her they were on annual leave and didn’t know when they were back on shift. They also said that her previous consultant had discharged her from their care - which I believe to be untrue.

One of the junior doctors also took it upon themself to put her back on fluids after the consultant decided she didn’t need them.  She was clearly dehydrated and needed them and when the consultant came back on shift they were clearly upset and took her back off the fluids.

I have to commend the junior doctor for their call to undermine the consultant's decision, as I think the consultant had made the wrong call.

After speaking with her appointment consultant, they were shocked at her treatment on the ward - my fiancé discharged herself because she felt nothing was being done.

I’m appalled at the care of this consultant for my fiancé. I hope you take this matter seriously cause I’m sure you would feel the same if it was your loved one that got this treatment.

I also have to say that the other nurses and doctors helped as much as they could and deserve my gratitude in the care and attention she received, just a shame for the consultant, who I feel let down their team with their mismanagement of her treatment.