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"You have given me hope again"

About: New Victoria Hospital / Urogynaecology

(as a service user),

I had an amazing experience with my doctor and nurse, the first time I actually felt heard. I have been suffering from a weak bladder, stress incontinence and urge incontinence for over 15 years. Every time I went to my GP they just kept referring me to physio.

This year was the second time being referred to gynaecology, the first to Queen Elizabeth Govan, who again gave me physio, and second to the New Victoria Hospital. Sometimes just somebody listening, hearing you, and taking you seriously in every aspect and how much your life is affected by these issues is what is needed.

I dealt with Dr Revicky and LesleyAnn in clinic K. They spoke about different options and even scanned me, which I never had in 15 years. I felt as if finally someone is doing something to help me, they actually care about me. As a carer I always put myself last and give up easily as long as those I care for are taken care of and happy so this was a really big deal for me.

I was so nervous and anxious for the appointment, I was dreading going as again I thought they would pap me off to physio. Towards the end of the appointment I was in tears from the compassion and the fact that they were actually going to help me and had taken what I said seriously.

My treatment is ongoing and I am still exploring different options but honestly I can’t thank the staff at new Victoria Hospital - Dr Revicky and LesleyAnn at clinic k -  enough . You have given me hope again.

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Responses

Response from Lesleyann O'Donnell, Senior Charge Nurse, Urogynaecology, NHS Greater Glasgow and Clyde 5 months ago
Lesleyann O'Donnell
Senior Charge Nurse, Urogynaecology,
NHS Greater Glasgow and Clyde
Submitted on 22/11/2023 at 10:24
Published on Care Opinion at 10:24


Hi Frananza,

Thank you for taking the time to leave us your feedback on Care Opinion.

I was glad to hear the care and treatment your received from Dr Revicky and myself was to a high standard and you felt well cared for.

It was very heart warming to hear how we took the time to listen to your concerns and put a plan in place for your care. We always try and make patients feels comfortable and provide reassurance during your time in the urogynaecology department as we understand how anxious some patients may feel.

I will be sure to pass on your thanks to Dr Revicky also and we are touched to hear you had such a pleasant experience.

Lesleyann O’Donnell

Clinic K

Urogynaecology/Mesh

Senior Charge/Annex 21

New Victoria Hospital

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