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Care Opinion

Overmills Day Care Service

Posted By sagittarius76

"Overmills Day Care Service"

About: Day Services / Overmills

(as a staff member posting for a patient/service user),

“I feel very supported at the centre and my needs are always met. All the staff are very friendly and approachable.

I’m very happy with the variety of activities and I enjoy them all. I especially love to colour pictures and make my own personal cards for friends and family giving them my own personal touch.

I’m very happy with the bus service; I feel safe at all times when travelling to the centre and when travelling home.

The unit is so clean especially the toilet facilities which is important to me.

The choice of meals is excellent and very tasty. I am always supplied with augmented cutlery as I find regular cutlery difficult to grasp.

I love spending time chatting to my fellow peers during morning tea and lunch. I have formed many new friendships over the years and exchanged telephone numbers with a few of my friends so we can keep in touch when not attending the centre.

Overmills is a lifeline for me and I look forward to attending every week.”

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Responses

Response from Linda Conway, Manager Overmills Day Service, Overmills Day Service 6 months ago
Linda Conway
Manager Overmills Day Service,
Overmills Day Service

I manage Overmills Day Service that delivers person centred care and support to older people with critical needs and dementia conditions in a safe friendly and caring environment.

Submitted on 24/11/2023 at 11:02
Published on Care Opinion at 11:02

Thank you for taking time to share your story, your experience at our centre is a very important aspect of our Quality Assurance.

You describe Overmills as your lifeline and clearly means a lot to you from the positive friendships you have made through your attendance. I am grateful that you enjoy standard and quality of our meal service, that is provided by NHS, the range of activities that suit your personal taste and that you feel safe using our transport service.

The team at Overmills appreciate your feedback and strive to maintain this high standard of service delivery.

Kind regards

Linda

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