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"They were friendly, supportive, informative and always available"

About: Breast Surgery / Macmillan Breast Care Oncology / Radiotherapy Oral Surgery & Medicine / Oral Maxillofacial Surgery Outpatient Department

(as the patient),

I was diagnosed with mouth cancer in January 2023 . The day after,  I received a positive result to a mammogram which I had requested , so a double whammy. 

I had an operation to remove half of my tongue and a reconstruction. They also removed all the lymph glands in the right side of my neck. Once that had healed enough I was sent for 30 sessions of radiotherapy at Ninewells hospital in Dundee.

The team in that department were excellent! They were friendly, supportive, informative and always available on the phone to answer any query or calm any worry. They were on first name terms with almost all of the patients and certainly made the journey a lot more bearable. It was obvious how much they were thought of by the amount of cards and tokens of appreciation left by grateful patients.

After completing this course I could then be treated for the breast cancer. This involved a lumpectomy and sentinel lymph gland removal. Again after a period of healing I was referred back to the radiotherapy department for further treatment. I was welcomed back like an old friend  and offered sympathy and support by Bob, Jackie and the whole team, so many I cannot name them all here. They certainly help lift the mood of anyone unfortunate enough to have to visit them and dispel some of the fears involved with the treatment. 

It has been a very eventful year for me and my family and although I have time for a little more improvement  I will be forever grateful  to the maxillofacial department, the breast cancer department  and the radiotherapy department who helped me through some difficult times. 

Don't be afraid, you will not go through this alone. There is a huge group of people there to hold your hand and support you. Thank you to each and every one of them !

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Responses

Response from Robert Kelly, Clinical Support Worker, Radiotherapy, NHS Tayside 5 months ago
Robert Kelly
Clinical Support Worker, Radiotherapy,
NHS Tayside
Submitted on 21/11/2023 at 11:58
Published on Care Opinion at 11:58


Dear Storm23, thank you for taking the time to share your experiences this year. What a year you have had!!

My name is Bob, one of the Support Workers who would have welcomed you into our Radiotherapy Department. It is really gratifying to hear that you received a high standard of support from everyone here such as the Therapeutic Radiographers and the Oncology Support Nurses. I will certainly pass on your kind words to them. I am sure that the other departments you mention involved in your care will appreciate your feedback too.

It is very thoughtful of you to put yourself in the position of patients attending for the first time and recognising that the Reception Staff try to encourage an informal but informative environment so that patients can be as comfortable as possible. Your message to others reading your feedback is very clear and I thank you for trying to alleviate the fears of others.

On behalf of everyone in Radiotherapy, I hope you have benefitted from your treatments and wish you well for the future.

Kind regards... Bob

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Update posted by Storm23 (the patient)

Thank you Bob and all the team once again! I never felt just like a case number - always someone who was cared about. I wish I could remember the names of every single one but I would like to say each and every one are doing an amazing job so keep it up 👌

Response from Nicola Heymans, NHS Tayside 5 months ago
Nicola Heymans
NHS Tayside
Submitted on 29/11/2023 at 13:00
Published on Care Opinion at 13:00


Dear Strom 23

Thank you for taking the time to share your experience with us. I can only imaging the journey that you have ben through..

It is gratifying to hear that your breast surgery went well and that you felt well supported by the Breast team. I will pass on you kind message to the team.

We wish you well as you continue to recover form all your treatment and Surgery of the past few months.

Best wishes

Nicola Heymans

Lead Breast Care Clinical Nurse Specialist

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