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Made the whole process really easy

Posted By Scott591

"Made the whole process really easy"

About: Bangor Community Hospital / Orthoptics

(as a parent/guardian),

My daughter has just been discharged from Orthoptics. Her journey started when she was 2 years old after she developed a squint.

Judith and her team have been amazing; we have had great support through patching, two surgeries with Miss George and regular reviews. The end results is brilliant, she is now 9 and no one would know she had a squint!

Judith has made the whole process really easy and built a great relationship with my daughter.

My daughter wanted to say that Judith always speaks to her directly, explains everything and treats her like a grown up.  It makes such a difference!

Thanks for providing such great care!

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Responses

Response from Allister Campbell, AHP Quality Improvement and Governance Lead, South Eastern Health and Social Care Trust 5 months ago
Allister Campbell
AHP Quality Improvement and Governance Lead,
South Eastern Health and Social Care Trust

Submitted on 22/11/2023 at 10:46
Published on Care Opinion at 10:46

picture of Allister Campbell

Dear Scott591

Thank you for sharing your story about your daughters experience with the Orthoptic's Team especially Judith. I will pass this onto them as I know they will be thrilled and delighted to read your kind words. Its so great to read that your daughters journey was so positive.

I wish you and your daughter well for the future

Allister

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Response from Jennifer Patterson, Orthoptic Professional Lead, Orthoptic Department, South Eastern Health and Social Care Trust 5 months ago
Jennifer Patterson
Orthoptic Professional Lead, Orthoptic Department,
South Eastern Health and Social Care Trust

Submitted on 28/11/2023 at 19:04
Published on Care Opinion on 29/11/2023 at 09:06

Dear Scott591

Thank you so much for taking the time to share your experience at our Orthoptic Clinic, I am delighted to hear that your daughter had such a positive result and enjoyed her visits with us. I will gladly share this with Judith and all of our team who work so hard to provide a great service. I know they will appreciate such lovely feedback.

Jenni

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