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Professional, polite, kind and compassionate

Posted By Kitty54

"Professional, polite, kind and compassionate"

About: The Ulster Hospital / Minor Injury Unit The Ulster Hospital / Radiology

(as a service user),

I attended Minor Injuries after having a fall. I was sore, bruised and concerned about any serious damage I may have done.

Everyone I met throughout my time in Minor Injuries were professional, polite, kind and compassionate. We even had a bit of a laugh at times!

In particular, Gavin the triage nurse, Frances the Doctor and Liana the nurse.....all cared for me, were attentive and prompt with all the investigations I needed -  which included x-rays, bloods and a CT scan.

The staff in x-ray and CT were swift, professional, explained everything to me and made me comfortable. Thank you so much! 

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Responses

Response from Amy Harris, CT Radiographer, Radiology, South Eastern Health and Social Care Trust 5 months ago
Amy Harris
CT Radiographer, Radiology,
South Eastern Health and Social Care Trust

Submitted on 21/11/2023 at 21:46
Published on Care Opinion on 22/11/2023 at 09:23

As the CT Deputy Trust Lead I am so please to hear that you had a positive experience within the CT department, and throughout your care.

Positive feedback gives staff a great moral and confidence boost, that the service we are striving for is being achieved.

I know first hand how hard the CT team work and I will take great pleasure in sharing your positive words at our next staff meeting.

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Response from Maggie Magowan, Urgent Care Service Development Lead, South Eastern Health and Social Care Trust 5 months ago
Maggie Magowan
Urgent Care Service Development Lead,
South Eastern Health and Social Care Trust

Submitted on 22/11/2023 at 13:13
Published on Care Opinion at 13:45

As a new service we are always looking at ways to improve and as a service user your feedback is invaluable. I am delighted to hear that you have had such a positive experience in MIU and will share with the staff the praise that you have given. At the SET we always try to deliver high quality care with compassion and kindness. I hope you are recovering well.

Maggie Magowan

Clinical Manager USC

SET

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