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"More than met my needs"

About: Day Services / Overmills

(as a staff member posting for a patient/service user),

“I feel that my care and support at Overmills more than meets my needs. I have worked in partnership with staff in the set-up of my Care and Support Plans that identifies and maintains my assessed needs and personal preferences. All the staff are friendly and approachable and I feel comfortable speaking with them.

I am very happy with the quality and variety of activities offered at Overmills. I particularly enjoy team games such as balloon tennis and carpet bowls. I also enjoy mentally stimulating activities such as word searches and quizzes that give me a sense of achievement and satisfaction.

I am very happy with the transport and I feel safe coming to Overmills and returning home. The bus drivers and escorts are very nice.

I am very happy with the choice and quality of meals provided at Overmills; I always enjoy my lunch.

I feel that the centre is very clean and is spacious and I just love coming here.”

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Responses

Response from Linda Conway, Manager Overmills Day Service, Overmills Day Service 5 months ago
Linda Conway
Manager Overmills Day Service,
Overmills Day Service

I manage Overmills Day Service that delivers person centred care and support to older people with critical needs and dementia conditions in a safe friendly and caring environment.

Submitted on 24/11/2023 at 11:07
Published on Care Opinion at 11:07


Thank you for sharing your story

It is rewarding to hear that your experience at Overmills has been positive and that you love coming along to the centre. Your views and satisfaction are paramount and it is good to know we are achieving this.

Kind regards

Linda

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