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Care Opinion

Thank you to all who have helped me.

Posted By scrgf56

"Thank you to all who have helped me."

About: Brooksby Day Hospital / Occupational Therapy North Ayrshire Health & Social Care Partnership / Community Nursing North Ayrshire Health & Social Care Partnership / Occupational therapy North Ayrshire Health & Social Care Partnership / Physiotherapy

(as a service user),

I had had a number of falls at least six in the previous year! Usually there was no explanation for this.

Dianna (nurse): My initial chat with Dianna put me very much at ease. She genuinely wanted to help me and observed me walking, sitting, etc. I had been told by a private physio that my balance was poor & she spoke about that and about balance therapy, keeping fit and preventing falls. She said she would refer me to KA Leisure for classes. A few months later I started the invigor8 class. I found the class quite basic but felt it helped me quite a bit & gave me strategies to prevent falls, keep safe at home and outside. Common sense advice that you forget as my age.

Paulene (OT): Phoned and visited me at home. She seemed to think that I was coping OK on a daily basis. She suggested a community alarm & bath hand rail, but said at the moment I was coping alright without aids. She followed up the community alarm and I now have one.

Zoe (physio): The invigor8 classes have improved my fitness and balance quite a bit. Zoe did not think I needed any aids at present. I spoke quite positively about my ability to do most things for my self, but unfortunately I had a very bad fall a few days later & I have been quite incapacitated since then. Bruising to knees & chest & side (ribs). Went to WK surgery about 10 days after fall and they gave me paracetamols & gel to put on bruised area.

NB I have also attended a pre-diabetic ( 2 mornings) info session. Thank you to all who have helped me.

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Responses

Response from Pamela Kinghorn, AHP Support Officer to : North HSCP Senior Manager , Allied Health Professionals, North Ayrshire Health and Social Care Partnership 5 months ago
Pamela Kinghorn
AHP Support Officer to : North HSCP Senior Manager , Allied Health Professionals,
North Ayrshire Health and Social Care Partnership

AHP Support Officer to North HSCP Senior Manager

Submitted on 24/11/2023 at 17:03
Published on Care Opinion at 17:03

Dear scrgf56

Thank you so much for your communication. We will pass on your comments to the staff. They will be delighted you have sent this.

To keep people as mobile and independent as able there will always be a risk of falls. Using aids too soon can cause a more rapid decline in a persons function. Joanna Plaine, Physiotherapy, Health and Therapy Team and I will review your case and any communication / follow up needs that may be required.

Kind regards.

Dean

Dean Lee

eICT Service Manager - North Ayrshire Health and Social Care Partnership

Horseshoe Building, First Floor (above Dentistry), Ayrshire Central Hospital, Kilwinning Road, Irvine,

KA12 8SS

tel: 01294 400616

Interim Physiotherapy Service Manager – North Ayrshire Health and Social Care Partnership

Douglas Grant Rehabilitation Centre, Ayrshire Central Hospital, Kilwinning Road, Irvine,

KA12 8SS

tel: 01294 323036 (23036)

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Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 5 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 27/11/2023 at 15:07
Published on Care Opinion at 15:07

picture of Pamela Gibson

Dear scrgf56

Thank you for taking the time to share your care experience with us via Care Opinion.

I am sorry to hear that you have had a number of unexplained falls over the last 6 months and like my colleague, Dean, I am glad to hear that the Community Physiotherapy and Occupational Therapy Team sessions and classes have been beneficial for you.

Dean has forwarded your kind comments to the relevant Teams to share your kind words and to give recognition for their exemplary care and treatment

Thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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Response from Dean Lee, Interim /EICT/Physiotherapy Service Manager – North Ayrshire Health and Social Care Partnership, Allied Health Professionals, North Ayrshire Health and Social Care Partnership 5 months ago
Dean Lee
Interim /EICT/Physiotherapy Service Manager – North Ayrshire Health and Social Care Partnership, Allied Health Professionals,
North Ayrshire Health and Social Care Partnership

Interim Physiotherapy and EICT Service Manager for North Ayrshire Health and Social Care Partnership.

Submitted on 27/11/2023 at 17:34
Published on Care Opinion on 28/11/2023 at 09:27

Dear scrgf56

Following on from the response posted on behalf of myself above. Joanna and I have caught up and we are both hoping you are managing following your fall. We along with the team are thrilled the team were able to provide such support but concerned about your further fall.

We'd like to reassure you that if you feel you have any further needs that we can help with within the Health and Therapy Team, or if you would like to call to discuss, please contact the Brooksby HaTT Office on 01475 687 502.

Kind Regards

Dean Lee, eICT and Interim Physiotherapy Service Manager

NA HSCP.

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