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Care Opinion

Getting my teeth out

Posted By Girl with the blue hair

"Getting my teeth out"

About: Royal Hospital for Children (Glasgow) / Day surgery Royal Hospital for Children (Glasgow) / Oral and Maxillofacial Surgery

(as a service user),

I had to go and get my teeth out and I was very worried getting this done. A lot of people where involved in my care to make sure everyone who was involved understood my worries and how best to help me because I have autism. My mum told them all about me and what I like and don't like. I don't like visiting hospitals. 

On the day of my surgery I went to the kids hospital ward 1d and they did everything we spoke about to make sure my stay was how I expected it to be.

I felt safe and not stressed. All the staff where lovely to me made me feel happy 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 5 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 22/11/2023 at 11:44
Published on Care Opinion at 11:44

picture of Kevin Torbet

Dear Girl with the blue hair

Thank you so much for taking the time to leave us such lovely feedback in regards to your experience of attending Ward 1D of the Royal Hospital for Children

It was great to hear how the staff took the time to make sure you felt comfortable and relaxed prior to your procedure. Hospitals can be a daunting place at the best of times so to hear the staff were able to put you and your mum's mind at ease was very comforting.

I'm glad your procedure went well and you went home happy afterwards.

Kind regards

Kevin

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Response from Emma McGinlay, Lead Nurse - Paediatrics, Paediatrics, NHS Greater Glasgow and Clyde 5 months ago
Emma McGinlay
Lead Nurse - Paediatrics, Paediatrics,
NHS Greater Glasgow and Clyde

Submitted on 22/11/2023 at 12:40
Published on Care Opinion at 12:40

Dear Girl with the blue hair

Thank you for taking time to leave feedback.

I am delighted to hear that you felt safe and not stressed during your time with us.

I hope you are now recovering well at home and I will ensure this fantastic feedback is shared with the team.

Thank you

Emma McGinlay

Lead Nurse

RHC

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Response from Alana Spence, Lead Nurse– Hospital Paediatrics & Neonates, Theatres, PICU and Ward 1E (Cardiac), NHS Greater Glasgow and Clyde 5 months ago
Alana Spence
Lead Nurse– Hospital Paediatrics & Neonates, Theatres, PICU and Ward 1E (Cardiac),
NHS Greater Glasgow and Clyde

Submitted on 22/11/2023 at 12:41
Published on Care Opinion at 13:00

Dear Girl with the Blue hair,

Many thanks for taking the time to post such wonderful feedback. I am so pleased that your stay at the hospital was not stressful for you, and that the team made you feel so relaxed.

Having your teeth out can be a scary time and I am so glad that the team got to know you and your mum well to make you both feel relaxed.

Take care and hope you are recovered well at home.

Kind regards

Alana Spence

Lead Nurse - Paediatrics

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