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"Helped and encouraged through the whole assessment."

About: Falmouth Community Hospital / Outpatients

(as a relative),

My mum is in her 80s and was referred to Falmouth Hospital outpatients at the clinic. She is very nervous.

The building is very clean, light, airy and relaxing. All the staff are very helpful, relaxed in demeanour and professional.

My mum was helped and encouraged through the whole assessment. Thank you.

Unfortunately the only name I observed was Katrina, but thank you to you all, especially Katrina.

P.S. - car parking could be better, but understand maintenance and vehicles or workers are necessary.

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Responses

Response from Priscilla Long, Patient Experience Officer, Patient Experience, Cornwall Partnership NHS Foundation Trust 5 months ago
Priscilla Long
Patient Experience Officer, Patient Experience,
Cornwall Partnership NHS Foundation Trust
Submitted on 16/11/2023 at 15:38
Published on Care Opinion at 15:38


picture of Priscilla Long

Thank you very much for your positive comments in relation to the care and treatment your mother received at Falmouth Community hospital. We are always delighted to hear good feedback and will forward to the Matron and team leads who will also be pleased to receive this.

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