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"No communication or Care "

About: William Harvey Hospital (Ashford)

My Dad was unfortunately admitted to A&E after having collapsed at home. We had an MRI scan to find that he has a critical condition. Since being admitted at the beginning of the week we have seen no less than 17 doctors / nurses. We’ve been moved 6 times around different wards whilst seeing other patients in corridors. The lack of communication is outstanding, not one department talks to another and every ward we go to we have to explain why my father is here. We have had to pull nurses and doctors to push for CT scans, MRI and updates which when you are beyond emotions and trying to spend time with someone who is terminally ill is beyond horrific and not what you expect from the healthcare. I understand the NHS is short staff and in need of financial funding but compassion and communication is really what is needed.

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Responses

Response from Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust 5 months ago
East Kent Hospitals University NHS Foundation Trust
Submitted on 13/11/2023 at 12:02
Published on Care Opinion at 12:02


Thank you for sending your feedback. However I am so sorry to read that you feel staff didn't provide any communication and that you had to keep pushing staff for tests.

If I was in your situation and had been moved around as much as your Father had I would be frustrated too, not to mention a little scared if I was in your Father's shoes.

It is so important to provide updates and to have a good bedside manner. I will make sure to share your post with the Team.

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