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Nothing done to increase the temperature

Posted By LS1

"Nothing done to increase the temperature"

About: Raigmore Hospital / Geriatric Assessment

(as a service user),

Room 7 of Ward 5A at Raigmore Hospital has been too cold, for a month or more. Estates have been informed, yet no one from Estates has come into the room. When patients ask for extra blankets, they are often told there are none available. A blue thin blanket is not enough to keep warm so, in the meantime, thicker warmer blankets are needed, please.  

Most of the patients on this ward not very mobile and therefore need a warm room, not a freezing cold room. The exterior temperature at night has recently fallen below zero at times. Where is the duty of care to keep these patients warm and comfortable? Please sort this now!

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 5 months ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 28/11/2023 at 08:35
Published on Care Opinion at 08:35

picture of Sylvia Fraser

Dear LS1

Thank you for highlighting the issue regarding the cold temperatures in Ward 5A at Raigmore Hospital, Inverness.

On receipt of your feedback I contacted our Estates Department and asked them to do a site visit in order to understand why this matter had not been rectified.

They have now concluded a full system check and have confirmed that there was an issue with a failed pump, this has now been rectified and there is now adequate heating to Room 7.

The team would like to offer you their sincere apology.

Thank you again for raising this issue. We appreciate you taking the time to provide us with your experience, and feedback.

With best wishes

Sylvia

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