This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My fathers hospital discharge"

About: Ninewells Hospital / Acute Medical Unit (AMU)

(as a relative),

My father was admitted to hospital by paramedics having suffered from a seizure at home.  On the day of his discharge, which was the morning after he was admitted we were approached by his named nurse, who told us he could go home now and he would receive an epilepsy clinic appointment on the post. These were the very, and only words they had said to us since arriving that day to visit my father.  

I have worked in the NHS for almost 30 years and have never experienced any colleagues displaying a lack of sensitivity or care such as this. I found it was cold, with no compassion and concern. I then went to ask them if we needed to wait for any medications or anything else and they replied without looking at me or turning their head away from her computer.  Again this was answered with the word no. 

I felt very sad for the nursing profession to have someone like this representing them. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Linda Nicol, Senior Nurse, Acute Medical Unit / Short Stay Medicine, Ninewells Hospital, NHS Tayside 6 months ago
Linda Nicol
Senior Nurse, Acute Medical Unit / Short Stay Medicine,
Ninewells Hospital, NHS Tayside
Submitted on 13/11/2023 at 13:17
Published on Care Opinion at 13:17


Dear HADD,

Thank you for taking the time to submit this feedback and I can only apologise for your experience within AMU. I do hope your father is recovering after his stay in hospital.

I would be grateful if you could contact me directly with your father's name so I can review who was looking after him and give direct feedback to the nurse involved. We can then look at training needs regarding communication and empathy with patients and relatives.

My email address is lindaa.nicol@nhs.scot.

I agree that this is a very sad observation of a member of the nursing team within NHS Tayside and specifically the Acute Medical Unit and not in keeping with our values and vision. Please give me an opportunity to feed this back directly so it can be addressed and other patients and relatives will not ben in this position in the future.

Kind Regards

Linda Nicol Senior Nurse AMU

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k