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"I felt so angry and frustrated that he was misdiagnosed"

About: Borders General Hospital / GP Out of Hours (BECS)

(as a parent/guardian),

9 year old son presented with a high temp of 39.8 and wasn't able to control at home. Rang nhs 24 for advice which resulted in seeing a Dr out of hours at the hospital.

Treatment was swift and no wait time, however seen for a maximum of 10 minutes and diagnosed with a viral illness. Returned home and my son was up and down for a week, took him to own GP and he happened to be misdiagnosed with a viral illness which actually was Strep. Required antibiotics. Now I'm just glad I followed my own instinct and got him re seen otherwise this could have took a different turn believing his first diagnosis. I felt so angry and frustrated that he was misdiagnosed and how rotten he felt due to not receiving the correct treatment in the first instance. 2 weeks later and he's only just returning back to his normal self. 

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Responses

Response from NHS Borders 5 months ago
Submitted on 20/11/2023 at 15:54
Published on Care Opinion at 16:01


I am sorry to hear this has been your experience when bringing your son to be seen in the Out of Hours GP Service. I would be keen to investigate this further and to do that would need some further details from you. I can be contacted via email Fiona.jackson@borders.scot.nhs.uk

If you would rather speak to someone out with the department you can contact the Patient Experience Team on Complaints.ClinGov@borders.scot.nhs.uk

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