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Care Opinion

Overall, was happy with the service

Posted By athlete 54

"Overall, was happy with the service"

About: Queen Margaret Hospital / Day Surgery

(as a service user),

Admitted for hernia operation at the local hospital.

I have to say was made very welcome by the staff. Registration was efficient and well organised at the ward, although the main reception was closed. 

Would have been helpful if the main reception was open. Overall, was happy with the service and survived the operation.

 

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 5 months ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 23/11/2023 at 16:26
Published on Care Opinion at 16:26

picture of Siobhan Mcilroy

Dear athlete 54

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

I am delighted you were made very welcome but the staff during your admission to hospital for your hernia repair. I am sorry to hear the main reception was closed when you attended. Are you able to send me an email and let me know the date you attended and I can enquires as to whey the reception was not attended.

You can contact me by email at siobhan.mcilroy@nhs.scot and if you can put in "overall, was happy with the service" in the title.

I hope you are recovering well from your surgery. Thank you again for sharing your story, best wishes and take care, Siobhan

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Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 4 months ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife

Submitted on 29/12/2023 at 10:52
Published on Care Opinion at 10:52

picture of Nola Cassidy

Dear athlete 54

Thank you for taking the time to share feedback, I'm glad to see that you were happy with your care and that were made to feel welcome. I'm sorry to see that the main reception was not open when you attended, I have made enquiries and the reception desk is covered from 8am, so in turn our patients need to rely on the signposting to guide them to the day surgery unit. I will share your kind words with the team who will appreciate them very much.

We hope you recovery has gone well

Nola and the Day Surgery team

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