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Great staff but very noisy hospital

Story from nhs.uk

"Great staff but very noisy hospital "

About: Derriford Hospital

So I got admitted during the day, the staff on my first day - hca and midwives were amazing, workmen working on the hospital just outside argyll ward were extremely loud from 7am shouting, swearing, chanting. The midwives / staff throughout the night were also extremely loud, joking, yapping, shouting all night we could hear them from our bay. No care for others trying to sleep was given atall. They were lovely and caring other than this.

Today's day staff are the opposite. Don't really come in atall, not much communication and really not that great to be honest.

Workmen have been coming in leaving windows wide open making the whole ward freezing.

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 4 months ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust

Submitted on 21/12/2023 at 09:04
Published on Care Opinion at 09:38

picture of Alison Stanton

Sue Wilkins, Director of Maternity Services, expressed regret that they were unaware of your concerns at the time, but thanks you for raising them now.

Helen Harling, Maternity Matron for Inpatient Services, was very sad to read your comments and found your experience very disappointing.

She has thanked you for taking the time to share your experiences of Maternity Care and expresses her regret on the aspects of your stay which fell below the standards expected. She was also saddened to learn of your experiences during the night and of the lack of communication from those caring for you during your stay.

However, Matron is grateful for your feedback regarding the ongoing work within the Maternity Department and this will be shared with the site teams for their awareness.

Please be assured that all such feedback is taken very seriously and supports the team in the ongoing development of their service.

Matron would very much welcome the opportunity to speak with you directly if you should wish, to understand more about your care experience and to offer my support.

Please do not hesitate to contact her directly on the details below.

Tel: 01752(4) 39699

Bleep: 81631

Email: helenharling@nhs.net

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