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"The consultant was so kind and patient with me"

About: Nairn Town and County Hospital / Weight Management

(as a service user),

I was very emotional and apprehensive to take part in the 6 months programme provided by the dietitian. Starting the process I had such a fear of food and had categorised them into “good” and “bad” groups. I restricted myself often in the aim of losing weight. The consultant was so kind and patient with me - showing empathy and compassion when I became upset.

Over the course of the programme I was encouraged and supported to change my negative and controlling views around food and along the way I was educated thoroughly on the food groups and why they are important for health (this included learning the positives of food I had deemed “bad”) 

The course wasn’t always easy but I always appreciated the fact I was reminded it isn’t always a linear journey. I was trying to undo years of unhealthy and unhelpful habits. 

From arranging the appointments to attending them I was always met with a friendly welcome and it really did seem like those working with me were rooting for me to find a healthier way of viewing foods, my diet and my appearance. 

The consultant was very understanding to other health issues that I have and again educated me on how they can affect my weight and relationship with my body. 

Although change has been scary and at times very hard I can proudly say I’m leaving the programme with a better relationship with myself, food and my health in general. 

I am so grateful to the whole team at the dieticians and I must praise their hard work. They really have been invaluable. 

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 5 months ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 28/11/2023 at 08:17
Published on Care Opinion at 08:17


picture of Sylvia Fraser

Dear rkb99

Please accept our sincere apology for the delay in responding to your post.

Thank you for providing this lovely feedback. It it is always a pleasure to hear from patients who have had such positive experiences.

I can confirm that this has now been passed onto the Specialist Weight Management Team.

We know how hard it can be for those who experience weight stigma and it's reassuring to hear that you found the service kind, responsive and useful.

It sound like you've done a lot of work, and it's been difficult at times, but you've stuck with it. Congratulations.

Please accept our thanks and best wishes for your continued progress.

With best wishes

Fiona Clarke RD MPhil,

Dietetic Head of Service, North NHS Highland

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