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Compassionate and caring staff

Posted By Mo1969

"Compassionate and caring staff"

About: New Victoria Hospital / Day surgery New Victoria Hospital / Urology

(as a carer),

A huge thank you for everyone involved in my care following my recent op to remove a tumour from my bladder. The staff from having my 2nd year checkup where the new tumour was discovered at cystoscopy at the New Victoria Hospital, to pre-op at the end of October, to the day surgery unit in early November.

The staff were so compassionate and caring and were cued in to my mental health issues so that when I dissociated they knew what to do and that helped me so much. At a time when the NHS are being criticised left, right and centre I have nothing but praise and thanks for my treatment and care. Thanks so much.

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Responses

Response from Emma Miller, Senior Charge Nurse/Theatre Co-ordinator, Day Surgery Unit, New Victoria Hopital, NHS Greater Glasgow and Clyde 5 months ago
Emma Miller
Senior Charge Nurse/Theatre Co-ordinator, Day Surgery Unit, New Victoria Hopital,
NHS Greater Glasgow and Clyde

Submitted on 08/11/2023 at 09:27
Published on Care Opinion at 09:27

Dear Mo1969

Thank you for taking the time to leave your feedback. Feedback from patients is always warmly received by staff.

I am delighted to read that you had a positive patient experience and you felt you have been treated with compassion and cared for on an individual level, I will ensure your kind feedback is shared with the entire Day Surgery team. Feedback from our patients certainly keeps the team striving to deliver the best care they can every day- thank you.

Wishing you well in your recovery.

Emma Miller- Theatre Coordinator

Day Surgery Unit

New Victoria Hospital

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