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111 and out of hours appointments

Posted By Celt71

"111 and out of hours appointments"

About: Douglas Street Community Health Clinic NHS 24 / NHS 24 (111 service)

(as a service user),

I has cause to call 111 today for advice. The service was fantastic. The staff were professional and caring. A doctor called me back and arranged an appointment at Douglas street in Hamilton for. Again, the staff were amazing, epically Fiona (no relation) who got me sorted with a prescription. From 1st call to getting prescriptions was 4 hours - what an amazing service. Keep up the great work folks and thank you for being there . 

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Responses

Response from Pamela Buddy, Service Manager, Out of Hours Service, NHS Lanarkshire 5 months ago
Pamela Buddy
Service Manager, Out of Hours Service,
NHS Lanarkshire

Submitted on 06/11/2023 at 16:41
Published on Care Opinion at 16:41

picture of Pamela Buddy

Good afternoon, thank you for taking the time to post positive feedback about the Out of Hours service and Fiona.

I hope you are recovering well now and I will pass on these lovely comments to the Out of Hours team.

Take Care, Pamela.

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 5 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 06/11/2023 at 21:27
Published on Care Opinion at 21:27

picture of Shona Lawrence

Dear Celt71

Thank you so much for sharing your story on Care Opinion. Your thanks is shining through loud and clear. It's great to see you were hugely impressed with the service provided, both by NHS 24 and the Out of Hours Team at Douglas Street, especially Fiona. Well done to all involved. I sincerely hope you are doing better.

It would be good to share your feedback with our staff here at NHS 24. Feedback such as yours is great for staff to receive, therefore when you feel ready, it would be good to hear from you. I can be contacted on 07814 299944 or by email at Patient.Experience@nhs24.scot.nhs.uk

We always make a huge effort to ensure staff get to see any complimentary feedback, therefore I hope to hear from you further. Thanks again for sharing your experience.

Best wishes meantime.

Shona

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