My Mother-in-Law suffered sever sickness and abdominal pain on Saturday afternoon, following a colonoscopy the day before. I knew this was a concern and called NHS24 for advice.
The call taker was, as expected, very thorough but maintained a caring and friendly tone throughout the process. We quickly were able to speak to a Nurse, who again was kind, professional and reassured us. Within 40 minutes, there was a knock at the door and an Out of Hours GP greeted us. I knew we had done the right thing by calling when they arrived. Thankfully, after an examination and checking her vitals, the GP wasn’t concerned and suspected it was a reaction to the colonoscopy. He reassured my Mother-in-Law and gave her an anti-sickness injection, which gave her relief almost immediately, she was able to drink water and rest after a long day. Once again he treated her with warmth, respect and offered the best care.
I cannot thank NHS24 and the OOH team at Stobhill enough for their prompt and thorough response. My MIL was concerned she was making a fuss and downplayed her symptoms, which was down to her fear she would need to travel to A&E and potentially wait a long time. The OOH service worked exactly how it’s intended to and I am thoroughly impressed by the care she received.
Thank you.
"Treated with warmth, respect and offered the best care"
About: New Stobhill Hospital / GP Out-of-Hours Emergency Service New Stobhill Hospital GP Out-of-Hours Emergency Service G21 3UW NHS 24 NHS 24
Posted by JadeC (as ),
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