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"My dad's treatment"

About: Inverclyde Royal Hospital / General Medicine ( wards G North, G South, J North, J South & L South)

(as a relative),

My dad took a stroke in early hours of the morning. After admission to J North (IRH) he was transferred to G North as he has COPD, which is more worrying than his stroke, at this point. He was on 15 litres oxygen and his sats were not holding.

Myself and my sister took turns spending the night with him as he kept trying to remove his oxygen mask and staff were not checking on him regularly, despite him being on high levels of oxygen. Some of the staff were outstanding - one nurse who came in every hour, and also a student nurse who I think will make an amazing nurse one day.

However, I found one of the nurses on night shift quite condescending. They argued with me that my dad's weak side was his left when it’s not, it’s his right. They also scolded my sister for asking if his sats were holding. They told my sister that she didn’t need to ask and they they decided when to check them.

I also raised that his good arm had started to swell. My dad was seen by 3 doctors who did not even as much as touch the arm and told us it was nothing to worry about. His consultant came in and his arm was the first thing they saw. Turns out he had a blood clot in the arm which would have been missed despite us raising concerns. We were so glad when he was finally moved to stroke ward. 

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Responses

Response from Alison McKinnon, Lead Nurse, General Medicine (IRH), NHS Greater Glasgow and Clyde 5 months ago
Alison McKinnon
Lead Nurse, General Medicine (IRH),
NHS Greater Glasgow and Clyde
Submitted on 08/11/2023 at 15:22
Published on Care Opinion at 15:22


Good afternoon antliaxf58

I am saddened to hear about your dad's recent experience in hospital and would like to take this opportunity to apologise for this negative experience. I would also like to thank you for taking the time to post your comments on care opinion. This allows us to identify areas of concern and initiate response and action plan. I would invite you to contact me with your dad's details in order that I can investigate this properly. My contact details are noted below. I hope that your dad is doing ok and that he will be home with you now if not then soon.

Kind regards

Alison McKinnon

Lead Nurse

ECMS

Clyde

01475 524874


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