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"Kind and Caring Service"

About: Cumbernauld Locality Support Service / Health Visiting Team

(as a service user),

I just wanted to say thanks to my lovely Health Visitor, Sara.  She has been visiting me since I had my first son nearly seven years ago. I am now on baby number three and she is just as caring and compassionate as she was on day number one.  Nothing is ever too much trouble and she is always available with a kind listening ear if necessary. 

You would think by baby number three you would be an expert! However, they are all so different and sometimes come with their own little challenges. Sara is always there to offer advice and guidance without making you feel useless or incompetent. She never makes you feel rushed or like you are an inconvenience. 

We always look forward to her visit and we feel very lucky to have had her for all three babies. 

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Responses

Response from Evelyn Ryan, Service Manager, North Locality, North Lanarkshire Health & Social Care 6 months ago
Evelyn Ryan
Service Manager, North Locality,
North Lanarkshire Health & Social Care

Manages health services in the locality

Submitted on 02/11/2023 at 11:29
Published on Care Opinion at 14:58


Dear Farquhar1987,

Thank you so much for taking the time to get in touch and tell us about your experience with our HV service. I am delighted to read your story and pleased that you have found the support and advice offered by Sara helpful throughout all three of your pregnancies. We will ensure your appreciation is passed on to Sara. Our aim is to provide advice and support to all our families, and I'm glad that this was your experience. I wish you and your family well for the future.

Best Wishes

Evelyn

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