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Care Opinion

Injection prescription

Posted By orioner73

"Injection prescription"

About: The Riverside Practice

(as the patient),

I was asked to collect my own medication from the pharmacy. I was told to ring the day before, to check it was ready for my appointment the following day at 9.45am (the nurse, as I understood it, would have sent in the prescription).

I phoned the pharmacy who said that they did not have it in stock, ((where was the notification of this prescription which they were supposed to have received from the nurse from my previous visit?) they would order it and it would be available from lunchtime - obviously too late for my appointment.

I rang the doctor’s surgery to explain and ask if my appointment could be later; they asked if I could go to another pharmacy. I finally obtained the medication at the fourth pharmacy (pharmacy number two gave me the actual prescription). Why, at sixty eight, am I trekking all the way into Hackney for my medication? In the past the surgery always had the medication ready for you. I am certainly not impressed.

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Responses

Response from Rajiv Goel, GP, The Riverside Practice, The Riverside Practice 6 months ago
We have made a change
Rajiv Goel
GP, The Riverside Practice,
The Riverside Practice

GP in charge

Submitted on 12/11/2023 at 14:43
Published on Care Opinion on 13/11/2023 at 07:05

Dear orioner73

Thank you for your feedback and I am sorry that you had difficulty obtaining your medication for your appointment with the pratcice nurse. I am not sure if this was for a vaccination, but the practice does not keep patient medicines, but insted we prescribe these and send digitally to your named pharmacy to collect. This normally happens within one working day of seeing the nurse so the pharmacy has enough time to order the medicine if needed.

I am sorry if this did not happen in your case and the inconvenience it caused you and as a result of your feedback we have discussed this at our latest pratice meeting. We will now as well as advising patients at their appointment send a text message exlaining the process in writing so that patients are reminded to order their medication well in advance of their nurse appointment in order to avoid any delays in obtaining this.

Thank you for bringing this to my attention and if you would like to discuss this matter further please contact the practice manager Mrs Khan by:

telephone 0208 806 1928

online using our website: www.theriversidepractice-hackney.nhs.uk

email: nelondonicb.theriversidepractice@nhs.net

Dr R Goel

GP Partner

The Riverside Practice

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