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"I was so impressed with how patient and reassuring they were"

About: Sidwell Street Clinic / Exeter Sexual Health

(as a service user),

I went up to Manchester for a work event. The evening got very carried away and I blacked out. I woke up in the morning with blood in my anus. I had no recollection  and was very upset and scared. I knew I had to attend the sexual health clinic, but I just felt so embarrassed and ashamed. I initially called up SARC and they linked me to Exeter sexual health clinic.

I got an appointment the next day. I was still very upset and confused. I would burst into tears at any moment. When I went there, I met some really wonderful staff who were kind, compassionate and non judgement. They were all so supportive and gentle with me. It felt a bit weird having to do some of the procedures and it made me feel dirty.. but they were so reassuring and trustworthy. I was so impressed with how patient and reassuring they were. I can't thank them enough.

They followed up my commencement anti viral medication by calling me a couple of days afterwards. They got back to me within 10 days of my results. They have continued to be so understanding and nice. We are all so lucky to have such a fantastic sexual health clinic in Exeter!

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Responses

Response from Abbey Eboigbe, Senior Nurse - HIV and sexual health , Devon Sexual Health - Exeter, Royal Devon University Healthcare NHS Foundation Trust 6 months ago
Abbey Eboigbe
Senior Nurse - HIV and sexual health , Devon Sexual Health - Exeter,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 30/10/2023 at 13:56
Published on Care Opinion at 14:17


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Dear Exeter_guy

Thank you for taking the time to leave your feedback about your positive experience at the Exeter sexual health clinic, following a significantly distressing time for you. I am really glad to read that you were treated with kindness and compassion, just as you should be. I will ensure this feedback is shared with the team.

Kind regards,

Abbey Eboigbe

Senior Nurse

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