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"I felt treated with high respect and care."

About: Raigmore Hospital / Sexual and Reproductive Health service

(as the patient),

I was referred to Raigmore Sexual health clinic for a Merina coil fitting. I already struggle badly with anxiety and had a previous difficult and painful experience making me more nervous about the pain that might come.

The Doctor let me talk it out and reassured me along with the nurse present. Even though I knew it was not going to be pleasant I felt really cared for and had the procedure explained to me and the nurse talked to me throughout the fitting. I had been appointed the most experienced Doctor to help with my particular issue which already eased me pre appointment. The doctor also told me I could phone with any problems or questions after my app. 

I did have to go back as I was in pain a month after and saw a different but equally highly professional happy to help nurse.  Again I was seen very quickly, Quick check that it was all in place and a big explanation of how it all works again. 

I went away reassured and told again to phone if needed. 

I just feel that the staff at the clinic are so aware in such a delicate area of health of all of the different worries and feelings a woman can have and therefore I felt treated with high respect and care. I won't be as frightened attending the clinic for future re fitting or removal. Thanks to the staff at Raigmore Sexual Health clinic. 


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Responses

Response from Kimberley MacInnes, Lead Nurse/Service manager, Highland Sexual Health, NHS Highland 5 months ago
Kimberley MacInnes
Lead Nurse/Service manager, Highland Sexual Health,
NHS Highland

I manage the sexual health service in North Highland, I am also the Lead Nurse for the service.

Submitted on 01/11/2023 at 11:47
Published on Care Opinion at 11:47


picture of Kimberley MacInnes

Dear Elizabeth 1023,

Thank you for taking the time to write about your experience with our service.

I am sorry you have had a negative experience previously but pleased that our team were able to put you at ease, reassure you and make the experience less frightening for you. I will be sure to pass on your kind comments to the rest of the team, which they will appreciate.

Thank you.

Kimberley MacInnes

Service Manager/Lead Nurse

Highland Sexual Health

NHS highland.

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