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Outstanding care

Posted By DebsW15

"Outstanding care"

About: Bassetlaw Hospital / Accident and emergency East Midlands Ambulance Service NHS Trust / Emergency ambulance

(as a service user),

Having suffered another bad asthma attack called 999 and the ambulance service was with me within minutes and quickly taken into resus.

Absolutely outstanding, I just can't thank them enough for their care, they were able to avoid me going to ICU eventually, moved onto ATC to monitor me and every single one of them are angels and I will again be forever grateful after 11 days in Bassetlaw Hospital.

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Responses

Response from Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service 6 months ago
Sarah Connerton
Patient Experience Manager,
East Midlands Ambulance Service

Submitted on 27/10/2023 at 13:15
Published on Care Opinion at 13:15

Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you. We are very proud of our ambulance crews.

If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 leaving a voicemail, or email emas.pals@nhs.net.

Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service

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Response from Laura Smith, Communications & Engagement, Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust 5 months ago
Laura Smith
Communications & Engagement,
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust

Submitted on 09/11/2023 at 12:02
Published on Care Opinion at 12:02

Thank you for sharing your recent experience at Bassetlaw with us – your feedback means a lot and we are so glad to hear your visit was a positive one.

I have shared your story with all the teams involved in your care and I know they will be moved by your kind words.

Best wishes,

Laura

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