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Care Opinion

Restored a little faith

Posted By firesw49

"Restored a little faith"

About: Glasgow Dental Hospital and School / Emergency Dental Treatment Centre Level 1

(as a parent/guardian),

My son who has been diagnosed with autism has had ongoing problems with one tooth for a couple of months. His last experience was very rushed, not person centred and quite frankly delivered by a blunt clinician leaving him anxious about tonight's return with the same tooth.

We were greeted by a dentist who was very welcoming. Examined him and gave him the option of removing what was left. My son was anxious but he put him at ease quickly and was very down to earth. He explained things clearly and gave adequate processing times which was greatly appreciated. 

He was quick and experienced in his practice and helped by a great dental nurse. 

I am so grateful for this experience and thankful that it has restored a little faith in the dentist again for my boy. He felt so comfortable and super proud of himself for being able to manage, even making a joke about it on the way home. 

I would love these two dental clinicians tonight to get the recognition they deserve on a hard, stormy, winter night shift as I am sure that every patient afterwards will recieve the same high quality of care that we did. 

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Responses

Response from Karen Gallacher, Operational Services Manager, Public Dental Service, NHS Greater Glasgow and Clyde 6 months ago
Karen Gallacher
Operational Services Manager, Public Dental Service,
NHS Greater Glasgow and Clyde

Submitted on 25/10/2023 at 17:59
Published on Care Opinion at 20:18

Dear firesw49,

Thank you for taking the time to get in touch and for your kind words. I hope your son has now managed to get some respite from his dental pain. It is always difficult to cope with dental pain particularly in an out of hours setting.

All of the clinical team working in the Emergency Dental Service strive to provide a compassionate and patient centred service and it is wonderful to be able to pass your message on to them.

Good communication is at the heart of all clinical care and I am sure that helped on this occasion.

I hope that future visits to dental services will be easier for your son now that he has coped so well with this experience.

Kind Regards

Karen

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