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My mother was admitted as unresponsive.

Posted By Hop84567

"My mother was admitted as unresponsive."

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Emergency Department

(as a relative),

My mother aged 94 admitted by ambulance to Hairmyres yesterday . The ambulance staff, A&E reception,porters, Staff nurses and Medical consultant Rachel were all exceptional in their care and compassion. This resulted in a positive outcome . Thank you all so much . 

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 7 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 26/10/2023 at 07:13
Published on Care Opinion at 07:13

Dear Hop84567

Thank you for sharing your story. It must have been a very worrying time so I am heartened to read that you are happy with the care your mum received from NHS Scotland.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your mum's name and the address and date we attended.

I do hope that you mum is feeling better and wish her all the best for her recovery.

Kindest regards

David

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Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 7 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 26/10/2023 at 08:41
Published on Care Opinion at 08:41

picture of Lise Axford

Dear Hop84567

Thank you for taking the time to express your thanks to the teams that cared for your mother. They will be pleased to read that you felt they provided exceptional care and compassion.

Your comments will be widely shared.

It is such a worrying time when a loved one is unwell and it is good to know that your mother’s attendance resulted in a positive outcome.

Thank you again and kind regards

Lise

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