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Wait for audiology review and repeat audiogram

Posted By jamesfx23

"Wait for audiology review and repeat audiogram"

About: New Victoria Hospital / Audiology

(as the patient),

Unacceptable waiting time. Poorly resourced.

Told 5 months wait. Then told 10 months wait 

No appointment or contact after 1 year.

All my working life in NHS - extremely disappointing it has come to this.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 26/10/2023 at 10:42
Published on Care Opinion at 10:42

picture of Nicole McInally

Dear Jamesfx23

Thank you for getting in touch. I am sorry to read about how long you have been waiting for your appointment. We understand the anxiety and distress that long waits cause our patients and we apologise for this. Unfortunately there is a nation-wide shortage of trained Audiologists and the department is working hard to recruit to the gaps across our service. Please be assured that the department are constantly reviewing the service to try to minimise the waiting times for all patients, running additional clinics where possible and ensuring patients are dated in order of clinical priority and longest waiting. We would also encourage patients who are concerned about a change in their clinical condition to contact their GP’s who can provide the team with additional information where appropriate.

Kind Regards

Nicole

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