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In pain after A&E visit

Story from nhs.uk

"In pain after A&E visit"

About: Royal Derby Hospital

After 5 hours of waiting in A&E finally saw doctor(doctor was nice) to be sent home with gastro oseophageal reflux, and given gaviscon,said I've been taking this plus a Ppi to stop reflux but in horrendous pain, told I have clinic appointment in 2 weeks and to wait till then..not slept for over 48hrs and still in chronic pain, obviously something not right with me

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Responses

Response from Royal Derby Hospital 6 months ago
Royal Derby Hospital

Submitted on 18/10/2023 at 10:19
Published on nhs.uk at 22:32

Good Afternoon- (Pals Ref: 37248)

Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital.

I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you.

If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net

Patient Advice and Liaison Service (PALS).

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